Signature Controls | Service and Support

Service and Support

Signature Control Systems is your partner in maximizing the performance of your parking and technology needs. Our customers receive exceptional service from our Customer Service Department daily as well as support and training anytime after the sale. And our Direct Repair Center is unique to our business. In short, we’ve got you covered-from the point of sale and for years to come.

We’re proud to offer you a variety of benefits including fast turnaround time-we respond to most calls in less than 24 hours; knowledgeable, professional, service-oriented technicians -with the most experience in the industry; and we carry thousands of dollars in service stock for advancement replacement parts to get every customer operational as soon as possible.

Learn more about our customer service department.

CUSTOMER TRAINING AND SUPPORT

We provide training to each and every customer at the conclusion of the installation. Training is customized to each application and may be done by many different methods including on-site training and traditional classroom training at our facility in Columbus. For our parking clients, we offer live internet training or self-paced web curriculum training and support.

OUR REPAIR CENTER

We have an in-house, local, electronics repair center which is unique to our industry. This allows us to provide timely service, expert diagnosis, and quality repairs to our customers. Signature Control Systems is the only third-party authorized Federal APD Repair Center. In addition, we can complete quality repairs on a variety of other electronic products and industrial controls.

Learn more about our Repair Center.

Call us today to schedule an appointment, or talk to our call center at 1-877-914-2837. We’re here to help!

Testimonials

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Mr. Michaels said that he has never dealt with a company of any trade that was more thoughtful, kind, proactive, and responsive as SCS. He explained to me that he called in a "bit of a panic" and Zach immediately difussed the panic with his demeanor and patience with him on the phone. He said we arrived at his location within 30 minutes of calling in and began the process of solving his problem. He was extremely impressed with the way that Joe attacked the problem; by looking through all possible options for repair that would be most cost effective for him.

Mr. Michaels said that he and his company will NEVER EVER use any other company but Signature Controls for this type of work ("even if the another vendor offers the work at 1/2 of your price"). He said that though he has not at all happy about the unexpected repair cost (someone hit the gate and the project is new and they had not planned on having to spend money to fix a new gate) he couldn't be more confident that he got he best value possible and that "in this day and age, companies simply do not provide this level of customer service anymore".

I just wanted to let you know Dan did an excellent job yesterday working with Niscayah and looking over CCHMC's remote for the high profile doctor. The other guys that have been sent out have also done an excellent job but Dan seemed to really be engaging to the issues at and stayed the whole day to work with Niscayah in making sure the tires were landed correctly, along with the function of the gates/readers.

Signature Controls has integrity like no other company, I know I can always count on them to be honest, dependable and hard working.

We found their work practices and communications with the end users to be outstanding. Our account executive, Mike Tominc, stayed on top of the projects for the duration and was always available for any inquiries.

Thank you for your prompt service.

We love the quality of the repair work Signature does for us. Over our history of working with them since 2002, we've very rarely had any warranty returns, and anytime we have they've always been quick to correct the problem. Quick turnaround times and reliable service. Absolutely no complaints.

Signature Controls reacted quickly to a service problem we were having difficulty getting resolved thus earning our business.

Signature always gets our repairs back to us quickly and is very thorough, which makes a huge difference to our customers. For me, good communication with the technicians is the most important thing. Anytime we have an issue we can contact Signature, get the technician on the line, and they will walk us through the installation to resolve the problem. Their technicians always go the extra mile to get all the information and get to the root of the problem.

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