Signature Controls | Customer Service

Customer Service Department

CUSTOMER SERVICE DEPARTMENT

At Signature Control Systems, we believe in building customer relationships. Our goal is to ensure that you’ll experience the difference even after the sale. Our customer service department offers competitive rates, yearly service, and maintenance contracts, which are tailored to your specific needs. We take pride in building partnerships with our customers through providing exceptional customer service.

CONVENIENCE

Our customer service center is open from 8 AM to 4:30 PM Monday through Friday. However, if you need us after hours we are here to help. 24 hour service is available to all of our customers by simply calling our toll-free number. Regular and non-urgent service requests can also be placed via our website. Our large stock of inventory parts for advance replacement repairs allows our customers to experience minimal downtime, while our on-site repair center quickly turns around customer repairs.

EXPERIENCE

Our technicians average over a decade of industry experience and with our organization. They are professional, knowledgeable and dedicated to providing exceptional customer service and quick response.

EXCEPTIONAL COMMUNICATION

For your convenience, invoices and reports can be sent in a variety of formats including e-mail, fax, and traditional paper. Of course, we are “green” friendly, so we prefer electronic communications for customer convenience, efficiency, and sustainability. What’s more, our customer service department ensures you get to speak to a live person during normal business hours.

Our state-of-the-art enterprise software system allows us dispatch service calls to our technicians in real time. The calls appear immediately to our technicians via a vehicle mounted laptops, allowing us to provide fast and exceptional service. However, if it’s not on-site service you need, we also offer remote service for our computer and software offerings.

PREVENTATIVE MAINTENANCE

Performing preventative maintenance is critical when it comes to optimum performance, reduced equipment down time, reduced repair costs, and extended equipment life. Consider treating your vehicle access control and security equipment just as you would your personal vehicle. You’ve made a large investment, now let us help you protect it with our preventative maintenance programs.

SERVICE AGREEMENTS

Service agreements can be customized for each and every customer’s needs and unique application. All service agreements include preventative maintenance and can cover parts, labor, or both. With a service agreement, you’ll enjoy priority scheduling, preventative maintenance, and the ability to help you better budget unforeseen expenses.

WARRANTIES

In addition to standard manufacturers’ warranties, Signature Control Systems stands behind its installation and the products we represent. Please discuss your specific warranty with your sales person or refer to your close-out documentation.

Call us today to schedule an appointment, or talk to our call center at 1-877-914-2837. We’re here to help!

Testimonials

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Mr. Michaels said that he has never dealt with a company of any trade that was more thoughtful, kind, proactive, and responsive as SCS. He explained to me that he called in a "bit of a panic" and Zach immediately difussed the panic with his demeanor and patience with him on the phone. He said we arrived at his location within 30 minutes of calling in and began the process of solving his problem. He was extremely impressed with the way that Joe attacked the problem; by looking through all possible options for repair that would be most cost effective for him.

Mr. Michaels said that he and his company will NEVER EVER use any other company but Signature Controls for this type of work ("even if the another vendor offers the work at 1/2 of your price"). He said that though he has not at all happy about the unexpected repair cost (someone hit the gate and the project is new and they had not planned on having to spend money to fix a new gate) he couldn't be more confident that he got he best value possible and that "in this day and age, companies simply do not provide this level of customer service anymore".

I just wanted to let you know Dan did an excellent job yesterday working with Niscayah and looking over CCHMC's remote for the high profile doctor. The other guys that have been sent out have also done an excellent job but Dan seemed to really be engaging to the issues at and stayed the whole day to work with Niscayah in making sure the tires were landed correctly, along with the function of the gates/readers.

Signature Controls has integrity like no other company, I know I can always count on them to be honest, dependable and hard working.

We found their work practices and communications with the end users to be outstanding. Our account executive, Mike Tominc, stayed on top of the projects for the duration and was always available for any inquiries.

Thank you for your prompt service.

We love the quality of the repair work Signature does for us. Over our history of working with them since 2002, we've very rarely had any warranty returns, and anytime we have they've always been quick to correct the problem. Quick turnaround times and reliable service. Absolutely no complaints.

Signature Controls reacted quickly to a service problem we were having difficulty getting resolved thus earning our business.

Signature always gets our repairs back to us quickly and is very thorough, which makes a huge difference to our customers. For me, good communication with the technicians is the most important thing. Anytime we have an issue we can contact Signature, get the technician on the line, and they will walk us through the installation to resolve the problem. Their technicians always go the extra mile to get all the information and get to the root of the problem.

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